Overview
About The Role We’re looking for a proactive and patient focused person to join our team. You’ll be the first point of contact for patients and practices, ensuring every interaction delivers excellent care and support. From handling calls and live chats to assisting with finance applications and practice recalls, you’ll play a vital role in keeping our operations running smoothly and ensuring patients receive the best possible experience.
The Opportunity This is a full time, permanent role based in Watford. 40 hours per week, Monday - Friday 08:30 - 17:30.
What You’ll Do
* Answer Support Office calls, live chat, and new patient enquiries (e.g., Invisalign, Implants, Cosmetic Dentistry) via our CRM system, including bookings and follow ups.
* Manage overflow reception calls from practices.
* Speak with patients about treatment plans and support with finance applications.
* Handle clinician referrals and ensure smooth communication between patients and clinicians.
* Support with practice recalls and reminders.
* Liaise with phone providers to manage diversions and practice voicemails.
* Maintain and update trackers, reporting as required.
* Monitor the group’s central email inbox.
* Identify and implement improvements to enhance patient experience.
* Ensure GDPR compliance at all times when handling patient data.
* Work closely with patient support and wider team to meet KPIs and OKRs.
* Support internal communication to ensure smooth collaboration across teams.
* Carry out other reasonable tasks as requested by your line manager.
What We’re Looking For
* Excellent communication skills (verbal and written).
* Strong organisational and time management skills.
* Patient-focused mindset with a commitment to high standards of care.
* Ability to handle sensitive information confidentially and responsibly.
* Proactive problem solving with attention to detail.
* Comfortable working independently and as part of a team.
Desirable
* Experience in the dental sector.
* Familiarity with patient management systems.
Benefits
* Staff referral schemes
* Birthday off each year
* Free parking
* Discounted dental treatment after 6 months service, extended to family after 12 months
* Support from our People Team, Finance and other support teams
* Fully funded DBS checks
* Access to an Employee Assistance Platform for well-being
* Career mobility and progression opportunities
* Auto enrolment into a pension after 3 months service
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for NHS and private patients. We value the trust our patients place in us and work to protect that trust in a friendly and welcoming environment.
Working With Us – Cultures & Values
We support each other, provide outstanding service to practices and our dentists. We educate our patients to empower informed decisions about oral health. There is energy and purpose behind everything we do. We instill trust in our teams and patients through an empathetic and supportive approach.
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