Head of Quality, Compliance & Governance
Application Deadline: 31 October 2025
Department: Management
Employment Type: Full Time
Location: Avanti Homecare
Reporting To: CEO and COO
Compensation: £50,000 - £60,000 / year
Description
About us
Avanti Homecare is a family‑run domiciliary care provider supporting older people and adults with diverse needs to live independently at home. We operate two registered branches across Derbyshire and plan to open a new branch within the next 12‑18 months, alongside exploring new service lines (e.g., live‑in care and night sits). We use Access Care Planning and People Planner to underpin safe, consistent care delivery and governance.
Our ambition is to deliver consistently safe, person‑centred services while building a culture of continuous improvement that positions us as an Outstanding provider with the Care Quality Commission (CQC).
Purpose of the Role
The Head of Quality, Compliance & Governance is the senior lead for care quality across Avanti. Reporting to the COO, they will:
* Provide line management, coaching and accountability for our Registered Managers.
* Ensure we are inspection‑ready at all times and aligned to the CQC Single Assessment Framework (SAF) and Quality Statements.
* Lead the development and delivery of Avanti’s care strategy, driving improvement, innovation and service development.
* Give the COO and CEO high confidence that governance, compliance and risk are rigorously managed.
Reporting Line and Authority
* Line management: Registered Managers are line‑managed by, and report to, this role.
* Branch structure: RMs continue to line‑manage their branch teams, including Care Quality Managers (CQMs), Coordinators and Care Leaders.
* Regulatory accountability: RMs retain statutory accountability for their registered locations. This role sets the governance framework, holds RMs to account and assures group‑level quality.
Key Responsibilities
Leadership and Management
* Line‑manage, coach and performance‑manage the two RMs; set clear expectations and follow up consistently.
* Build leadership capability within branch teams; promote reflective practice and learning from incidents/complaints.
* Role‑model Avanti values; foster a culture of candour, co‑production and continuous improvement.
Governance and Compliance
* Own the group governance framework; ensure evidence is mapped to SAF Quality Statements across both branches.
* Design and oversee a monthly audit cycle (care plans, MARs/medicines, incidents, complaints, spot checks, supervision/training compliance) and ensure timely close‑out of actions.
* Maintain a governance dashboard and risk register; provide regular assurance reports to the COO/CEO.
* Ensure robust implementation of core policies (e.g., Fit & Proper Persons, Carer Competencies Process, Performance Management) and consistency between branches.
* Lead inspection readiness: prepare evidence libraries, coordinate mock inspections and ensure learning is embedded.
Digital, Data and Insight
* Use Access Care Planning and PeoplePlanner to extract, analyse and interpret governance KPIs (e.g., missed/late visits, MAR errors, call duration, client reviews, training/competency completion).
* Improve data quality and utilisation; ensure RMs and CQMs use systems correctly and evidence improvements.
* Translate data into actions that drive continuous improvement, not just compliance.
Strategy, Service Development and Expansion
* Shape and deliver the care strategy aligned to Avanti’s growth plans.
* Lead operational due diligence and governance set‑up for new branches and new service lines (e.g., live‑in care, night sits).
* Build external relationships (CQC, commissioners, stakeholders) and represent Avanti professionally.
Skills, Knowledge and Expertise
Essential
* At least 5 years’ experience in a senior leadership role with accountability for quality, governance, compliance, or risk in a regulated or complex service environment.
* Degree‑level education or equivalent professional experience demonstrating high‑level analytical, governance and leadership capability.
* Evidence of continuing professional development (CPD) in leadership, quality improvement, compliance, or governance.
* Demonstrable success leading services from Good to Outstanding (or equivalent measurable improvement).
* Hands‑on experience using and analysing data from digital care systems (e.g., Access Care Planning, PeoplePlanner or close equivalents).
* Deep knowledge of CQC regulations and the Single Assessment Framework and experience leading teams through inspections or equivalent assurance processes.
* Proven leadership and people‑management skills; able to hold managers to account while developing them.
* Strategic thinker who can balance governance detail with growth and innovation.
* Excellent communication and influencing skills with credibility at Board, regulatory and commissioner levels.
* Full UK driving licence and use of a vehicle; ability to travel between branches and to client locations as needed.
* Occasional out‑of‑hours presence for audits/assurance activities or other urgent governance matters
Desirable
* Experience leading Health and Social Care service expansion/diversification and opening new branches.
* ILM Level 5+ in Leadership and Management
* CMI Diploma in Strategic Management & Leadership
* Level 5+ Diploma in Leadership for Health and Social Care (or equivalent from another regulated sector)
* Broader familiarity with digital tools for audit, BI/reporting or workforce management.
* Formal training in inspection frameworks or regulatory standards (e.g. CQC, Ofsted, ISO, Charity Commission compliance).
* Direct domiciliary/homecare leadership experience.
What We Offer
* Salary £50,000–£60,000, with flexibility for exceptional candidates.
* The opportunity to shape Avanti’s care strategy, embed a high‑performing governance culture and lead us towards an Outstanding CQC rating.
* Annual pay reviews to keep salaries in line with inflation.
* A supportive, family‑run, values‑driven environment that welcomes innovation over “how it’s always been done.”
* Full backing from the COO and CEO to drive meaningful, measurable change.
* Free on‑site parking
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