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If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a Customer Service based role, with the aim of retaining customers (e.g., when their contract runs out) and includes an element of increasing revenue through highlighting and discussing options for upgrades and additional services.
Salary is £25,000 with a realistic uncapped OTE of £40,000, many team members exceed this.
You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will collaborate with our sales, marketing, and customer operations teams to improve customer retention. We will teach you how to use our database to track customer orders and satisfaction accurately. The role involves a mixture of inbound and outbound calls.
Note: this is an office-based role. Since we need to contact some customers out of hours, there is one late shift, from 11 am to 7:30 pm per week, and one Saturday (which can be worked from home) in four, with time off in lieu the following week.
Bring your key attributes: inquisitiveness, great listening skills, ability to build rapport quickly, and think about how you will spend earnings of £40,000 or more.
Apply now for an initial chat to find out more. If positive, come in to meet us, meet the team, and hear how they achieve and spend their earnings…
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