Overview
Are you a Customer Service professional looking for a company that will invest in your development? Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket! This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.
Responsibilities
Job Overview.
Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.
Day-to-day
* Assisting with the availability of Advisors using Openscape to review individual codes
* Taking inbound calls to reduce the over-flow and abandon rate for the team
* Updating client records and other relevant logs as required
* Establishing and maintaining efficient working relationships with colleagues and clients
* Scheduling departmental or team training sessions/meetings considering headcount and availability
* Assisting the Management team with daily, weekly, monthly and quarterly reporting
* Managing the Task-Management diary to ensure correct staffing levels are maintained between teams
What you Bring to the Team
* Proactive and creative problem solver
* A willingness to learn and the ability to communicate effectively within the team
* Ability to remain professional in a fast-paced environment
Benefits
* Continuous development from Day 1
* 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
* Your birthday off - how will you celebrate?
* Regular updates on Employment Law so you're always up to date
* Competitive salary framework reviewed twice annually
* Free EAP for those days when we all need someone to talk to
* Private medical with BUPA (with length of service)
* Social Committee to arrange fun events
* Department budget for a quarterly day out
* A senior team that listens to and responds to team feedback
* Career Pathways to develop your skills and support your progression through the business
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