We are seeking an experienced Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors covering Birmingham and Midlands. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. Be part of an award winning facilities management company, undergoing market leading training to enhance your career progression. You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management.The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £53,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus (annually - Usually around £1500), private medical care - including dental.
Responsibilities
* Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development
* Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors
* Provide technical support for complex faults, installations, or major incidents
* Coordinate engineer workloads, call-out rotas, and labour utilisation
* Monitor KPIs, service levels, and ensure high standards of customer service
* Ensure accurate recording of service reports, timesheets, and job completion data
* Manage holiday planning, absence cover, and conduct performance reviews
* Investigate and report accidents, near misses, and disciplinary issues following company policy
* Support training and development to ensure engineers stay up-to-date with technical and industry standards
* Monitor parts and material usage, reporting any budget variances
Skills, Experience & Requirements
* Proven experience managing or supervising engineers, preferably in the door industry
* Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)
* Experience delivering PPM schedules and reactive maintenance programmes
* Excellent leadership, communication, and organisational skills
* Ability to prioritise workloads in a fast-paced, field-based environment
* Strong problem-solving and technical support capabilities
* Competent IT skills for reporting and service documentation
Benefits
* Basic salary - £53,000
* Company Van
* Annual company performance related bonus (Around £1500)
* Private healthcare - Including dental - for use of family members also
* Door to Door payments
* 25 days holiday + stats
* Market leading training
* Be part of an award winning Facilities Management company.
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