Job Description
SIAM Demand Analyst. ServiceNow Nottingham (Hybrid) - Inside IR35 - Up to £350/day
AgileSource are working with a client to identify an experienced SIAM Demand Analyst to support the operation and governance of their demand pipeline.
This is a hands-on role focused on ensuring demand is captured, governed, and progressed effectively through the life cycle, working closely with the IT Change function and key stakeholders.
The Role
You will play a key part in maintaining a clear, structured, and high-quality demand pipeline, ensuring that all incoming requests are complete, aligned to standards, and progressed efficiently.
Key Responsibilities
Demand Lifecycle Management
* Review incoming demand requests for completeness, accuracy, and alignment to standards
* Maintain up-to-date demand records in ServiceNow, acting as the single source of truth
* Track and manage demand progress, approvals, and dependencies
* Proactively follow up on actions, gaps, and clarifications
Governance & Administration
* Support the IT Change Office Lead in running Demand Management Group meetings
* Prepare agendas, capture actions, and ensure effective follow-up
* Support the transition of approved demand into project/change delivery
* Assist with the creation and management of project/change records
Process Improvement
* Identify recurring bottlenecks, data issues, and inefficiencies within the demand process
* Contribute to continuous improvement of demand and governance processes
Skills & Experience
* Strong understanding of ITIL v4, particularly demand and change practices
* Experience working within SIAM or complex multi-supplier environments
* Excellent attention to detail and data quality discipline
* Strong stakeholder engagement skills, with confidence to chase actions and enforce governance
* Experience using ServiceNow for demand or change management
Key Behaviours
* Detail-focused but commercially aware
* Comfortable holding the line on standards and governance
* Organised, reliable, and accountable
* Proactive and delivery-driven
Success Measures
* A clear, accurate, and trusted demand pipeline
* Reduced rework and delays caused by incomplete or poor-quality demand
Additional Information
* Location: Nottingham (2-3 days onsite, hybrid working)
* Contract: Inside IR35
* Rate: Up to £350 per day (DOE)
Please forward your CV in the first instance