Role: Subsidence Claims Handler
Hours: 35 Hours pw, Monday to Friday
Location: Anywhere in the UK, working from home with occasional office visits
Term: Permanent
Sedgwick Resource Solutions is seeking experienced subsidence claims handlers.
Joining our award‑winning subsidence department — recognised for its scale, technical expertise, and innovative approach — you will manage a varied and meaningful caseload, supporting homeowners and businesses through the complexities of subsidence‑related insurance claims.
This is a home‑based role, with occasional office visits required throughout the year.
Your New Role
In this position, you will:
* Manage your own portfolio of domestic and commercial subsidence claims from first notification through to settlement, working within agreed service levels.
* Use your delegated authority to make clear, informed decisions on the progress and outcome of each claim.
* Coordinate investigations, communicate with key stakeholders, and ensure all aspects of the claim progress smoothly.
* Apply your technical knowledge and problem‑solving skills to guide claims towards fair, well‑supported outcomes.
* Act as the main point of contact for clients, offering straightforward guidance throughout the process.
* Review surveyor and audit reports to validate findings and shape the claim strategy.
* Oversee third‑party suppliers, ensuring their work contributes to accurate diagnosis and efficient resolution.
* Maintain accurate, up‑to‑date records within our claims management system.
About You
We’re looking for someone who:
* Is committed to developing their knowledge of subsidence as a specialist field.
* Has solid end‑to‑end claims handling experience in subsidence.
* Effective negotiator, confident in coordinating appointments and communicating outcomes when settlement decisions are challenged.
* Brings strong organisational skills, resilience, and a customer‑focused approach.
* Someone who thrive on resolving complex issues and providing clear, effective solution.
* Performs well under pressure and adapts confidently when priorities shift.
* Builds constructive relationships and thrives in a service‑led environment.
* Is flexible and willing to support the wider team during busy periods and surge events.
* Communicates clearly, professionally, and with empathy.
* Has empathy, and the ability to recognise what is most important to the customer and put this first by genuinely seeing things through their eyes.
Your New Benefits
* Autonomy & Trust: Manage your own caseload with the freedom to make decisions (following training)
* Variety Every Day: No two claims are the same-expect a mix of technical problem-solving and people-focused support.
* Impact: Play a direct role in helping customers through challenging property issues with professionalism and care.
* Flexible work options: Enjoy remote working to support your work-life balance.
* Generous Holiday: 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year.
* Customisable Flexi-Benefits: Choose benefits that suit your lifestyle.
* Professional Growth: Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
* Referral Scheme: Earn a financial reward when your referred colleagues complete their probation period successfully.
* Pension Scheme: Self-invested personal pension above the statutory minimum.
* Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business.
* Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported.
* Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier.
* Life Assurance: Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history.
* Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke.
* Group Income Protection: Cover up to 60% of your salary after six months of incapacity.
All successful candidates will be subject to DBS and vetting checks and offers of employment will be dependent on these results. Applicants must be UK based and the role will be fully UK based.