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Customer Service Apprentice
Apply From: 02/07/2025
Learning Provider
Delivered by THE LEARNING FOUNDRY LIMITED
Employer
CHESHIRE PEAKS AND PLAINS HOUSING TRUST LIMITED
Vacancy Description
* Answering incoming calls and learning to deal with a wide range of customer enquiries
* Responding to emails, web chat and face-to-face enquiries in a professional manner
* Using a Customer Record Management (CRM) system to record, appoint, and monitor information to process all customer requests
* Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
* Learning how to respond to the diverse needs of our customer base
* Building relationships and working closely with internal teams and external contacts to ensure a quality and seamless customer journey
* Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities. Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.
Vacancy Location
CHESHIRE PEAKS AND PLAINS HOUSING TRUST, NEWTON STREET, SK11 6QJ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000328192
Key Dates
Apply From
02/07/2025
Closing Date For Applications
2025-07-30 23:59:59
Interview Begin From
To be scheduled
Possible Start Date
2025-09-01 00:00:00
Training
Training to be Provided
A range of tutorial workshops alongside monthly 1-1 visits from your dedicated Development Coach. Learners will be required to showcase a work-related case study as part of the programme.
Learning Provider
THE LEARNING FOUNDRY LIMITED
Skills Required
Communication skills, team working, non-judgemental attitude, a commitment to learning
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