Overview
Join Our Team as a JLR Technical Advisor at The AA. You will provide expert technical advice to customers via the telephone and be the go‑to expert for telephone fixes, supporting the business by sending patrols only where needed.
Salary: £35,000 plus benefits • Hours: 36.25 hours per week • Shifts: between 08:00 – 19:00, Monday to Sunday • Location: Oldbury, office based role
What will I be doing?
* The Technical Advisor provides essential technical support, advice, and repair fixes to customers, ensuring attendances occur only in genuine breakdown scenarios.
* Communicate effectively to resolve breakdowns and keep customers informed.
* Record data accurately on relevant databases; you must be computer literate and confident with various systems.
* Provide clear, understandable advice and maintain excellent customer service.
* Operate as a target-driven professional focused on achieving results.
What do I need?
* Mechanical Qualifications: NVQ Level 3 in Light Vehicle Maintenance and Repair or equivalent, with substantial demonstrable experience in the motor vehicle repair industry.
* Problem solver who uses technical expertise to resolve issues and get customers moving again.
* Strong communication skills: explain complex technical information in a simple, effective way and build confidence with customers and patrols.
* Flexible: willing to work outside normal hours on a roster that includes weekends.
Additional information
* Benefits include diverse learning and development opportunities, 25 days annual leave plus 8 bank holidays, free AA breakdown membership from day 1, discounts on AA products, car salary sacrifice scheme, pension scheme with up to 7% employer contribution, company-funded life assurance, and an Employee Assistance Programme.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it brings to culture and customers. We actively seek people from diverse backgrounds to join us and be part of an inclusive company where you can be yourself and belong.
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