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Position: Director of Engagement
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: £73,653 per annum plus excellent benefits
Salary Band: Band 5
About Us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. We campaign at all levels, fund ground-breaking research, and provide award-winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About This Job
This is a very exciting time to join the MS Society as the Director of Engagement, a new role in the organization. We are implementing an ambitious cross-organizational transformation programme and have started a new 2025-29 strategy, with engagement at its core.
Engagement is everything. We define it as any interaction anyone has with the MS Society. We aim to grow and deepen our audience relationships through engagement, enabling us to deliver transformational impact for the MS community and contribute to our vision of a world free from MS.
We seek someone to provide strategic and thought leadership to engagement, working collaboratively across the organization to drive our engagement ambitions.
You will have significant experience leading strategic engagement and customer experience in a complex multi-audience environment within a cross-organizational model, offering sector-leading thought leadership and strategic expertise.
You will have proven experience delivering significant and sustainable business benefits through change programmes, with deep experience in brand, marketing, digital, and content.
You will also have experience understanding complex external trends and developing relevant cross-organizational strategic responses, with significant cross-functional leadership experience.
Application Details
Closing date for applications: 9:00 am Monday 12 May 2025.
Interview dates:
* First interviews: Tuesday 27 May or Wednesday 28 May.
* Second interviews: Wednesday 4 June or Friday 6 June.
To apply, please submit:
* An updated CV.
* A supporting statement addressing the essential criteria in the person specification.
Save your Cover Letter, CV, and optional Equal Opportunities form as one document for upload. Please also complete and submit the equality and diversity monitoring form.
Additional Information
We welcome applications from people with disabilities and from ethnic minority backgrounds. We are a Disability Confident Employer and support reasonable adjustments during recruitment and onboarding.
For help or adjustments in applying, contact us. Materials can be provided in alternative formats upon request.
Employee Benefits
We offer a range of benefits including:
* 38 days paid annual leave (pro-rata for part-time).
* Flexible and remote working options.
* Generous sick pay and leave entitlements.
* Family-friendly benefits, including paid leave for various family-related circumstances.
* Financial benefits such as pension schemes, season ticket loans, and charity giving options.
* Personal development opportunities, including training, apprenticeships, and internal opportunities.
* Work environment that supports collaboration, volunteering, and wellbeing.
Safeguarding
We are committed to safeguarding and promoting the welfare of all who use our services, with measures in place to protect vulnerable adults and children.
Right to Work
You must have the right to work in the UK. We do not support visa sponsorship. Please review UK visa requirements before applying.
No agencies please.
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