Customer Service Executive –ReadingWhat We’re Looking ForWe’re seeking passionate customer service professionals who aremitted to delivering exceptional experiences at every touchpoint. You’ll thrive in this role if you have:
1. Proven experience in customer support within a Contact Centre environment, with a focus on delivering high‑quality service.
2. Excellentmunication and active listening skills, able to build rapport quickly and understand customer needs.
3. Strongplaint‑handling and resolution skills, ensuring customers feel valued, supported, and informed.
4. Confidence using MS Office and CRM systems to manage customer interactions efficiently.
5. A genuine passion for customer satisfaction and continuous improvement, always looking for ways to enhance the customer journey.
6. Resilience, motivation, and a positive attitude, especially in a fast‑paced, team‑orientated environment.
7. Flexible hybrid working once probation has beenpleted.
8. Sociable working hours: Monday–Friday: 08:00–18:00Saturday: 09:00–13:00 (1 in 4 weekends)
9. 27 days annual leave + bank holidays.
10. Annualpany‑performance bonus.
11. On‑site benefits including free parking, tea & coffee, and a subsidised restaurant.
12. Car salary sacrifice scheme, including electric vehicles.
13. Confidential wellbeing support for you and your family.
14. Colleague Share Scheme
15. Be part of a prestigious luxury brand known for outstanding customer care.
16. Work within a fun, friendly, and supportive team where your contribution is genuinely valued.
17. Enjoy a positive workplace culture that encourages development and celebrates success.
18. Build a career with clear progression opportunities and continuous learning.