Overview
Job Title: Customer Service Advisor - Hyundai
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week
Shift Pattern: Rotating shift pattern to cover Mon-Fri 8am-7pm and Saturday 9am-2pm
Closing Date: Sunday 21st September 2025
Interview Dates: Monday 22nd September – Friday 26th September 2025
Start Date: Monday 13th October 2025
Please note if you have annual leave or any appointments within the first 4 weeks of employment, your application may be rejected. We require full commitment to our training schedule.
Exciting Opportunity: Join Our Newly Established Customer Service Team in the road operations function, supporting Hyundai as a valued manufacturing partner.
What’s in it for you?
* Become an ambassador for our products, delivering first-class service.
* Tackle a variety of challenges, ensuring every customer feels valued.
* Thrive in a fast-paced environment where no two calls are the same.
* Join a supportive team that stands together through thick and thin.
Responsibilities
* Provide exceptional customer support in a high-volume contact centre environment, using telephone and email channels with a warm, reassuring tone.
* Understand customer situations, maintain constructive conversations, and efficiently manage case resolutions.
* Manage and prioritise a busy, shared customer service inbox and collaborate with colleagues and stakeholders.
* Accurately and promptly update multiple IT systems with call information.
* Achieve individual and stakeholder KPIs while fostering key stakeholder relationships.
What you’ll need
* The Problem Solver: Quick-thinking and logical, ready to tackle queries with composure.
* The Explorer: Eager to learn and adapt to better serve customers.
* The Self-Starter: Takes initiative and owns responsibilities.
* The Smooth Operator: Maintains resilience under pressure.
* The Comrade: A team player who helps colleagues.
Benefits
* 23 days annual leave plus bank holidays
* Opportunity to earn up to £2,000 in incentives in your first year
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice and healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities
* Dedicated Employee Assistance Programme and 24/7 remote GP service
Recruitment Process
1. Your application: You’ll receive a series of games to help us get to know you.
2. Your interview: If you fit the behavioural profile, you’ll attend a final stage interview lasting around 60 minutes with a competency-based format and role play.
3. Onboarding: After an offer and pre-employment checks, you’ll receive your contract.
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