Job Description
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY.
THE COMPANY DOES NOT OFFER SPONSORSHIP
Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team.
This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You’ll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses
MAIN RESPONSIBILITY
To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration.
Key accountabilities:
User Support
* Provide 1st and 2nd line technical support via phone, email, Teams, and in person.
* Troubleshoot and resolve hardware, software, and network-related issues.
* Log and manage tickets using the company’s service desk system.
* Deliver both remote and on-site support for office and remote users.
* Prioritise and escalate incidents in line with business impact and SLAs.
Routine IT Operations
* Monitor core IT systems including servers, backups, and network services.
* Conduct regular access reviews, inventory checks, and routine maintenance.
* Manage Active Directory accounts (creation, modification, removal).
* Configure and deploy workstations, ensuring standardised setup and smooth onboarding.
* Support secure disposal and recycling of IT equipment.
Project Delivery
* Participate actively in IT projects, including system migrations and infrastructure upgrades.
* Support the business-wide Microsoft 365 tenant consolidation project.
* Collaborate with colleagues and stakeholders to meet project objectives.
* Maintain thorough project documentation and status updates.
Key Knowledge, Skills, Experience required:
Essential:
* Proven experience in a 1st/2nd line support role within a service desk environment.
* Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams).
* Proficiency in Microsoft Windows and Office troubleshooting and support.
* Experience with Microsoft Active Directory and user account management.
* Understanding of basic networking concepts (DNS, DHCP, VPNs).
* Familiarity with Azure virtual services and consumption monitoring.
* Awareness of cyber security principles and ability to respond to incidents.
* Hands-on experience with hardware/software installation and configuration.
* Strong communication and diagnostic skills.
* Ability to manage IT asset inventory and maintain accurate records.
Desirable
* Exposure to Microsoft Server environments.
* Experience supporting hybrid working environments.
Knowledge of Zoom and other unified communication tools.
Salary 25-28k, Mon - Fri 9am - 5.30pm hours
Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion.
Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.
Job Type: Full-time