Pilgrims Hospices is looking for a Retail Store Manager to join the team at our shop in Broadstairs, helping to co‑ordinate the effective operation and management of retail staff and volunteers, as well as the day‑to‑day service of the shop.
In this role you will be responsible for the day‑to‑day running of our beautiful store in Broadstairs. You will have a team of dedicated and friendly volunteers to direct, helping to achieve sales & Gift Aid in line with sales budgets. You will be responsible for merchandising and shop standards to a high level. Accepting donations, processing and pricing stock, and maintaining stock levels. We’re committed to your professional development, offering continuous training and growth opportunities to ensure you’re always expanding your skills. Every day in this role is unique, but what remains constant is the positive impact you’ll make in a supportive, happy environment.
This is a full‑time role (35 hours per week) based at the Broadstairs store, with working days 5 days out of 7 between Monday and Sunday.
Responsibilities
* Picking and sorting stock when required from our central distribution site
* Managing and training volunteers
* Carrying out shop administration
* Maintaining a high standard of merchandising and display, within the windows and in store, through continual communication and review with your Area Manager.
* Prepare weekly rotas on a monthly basis, ensuring the shop is adequately staffed at all times
* Identify opportunities within the community to raise the profile of the shop and, in turn, bring in further income.
* Ensure services are provided to a high standard.
Qualifications
* Experience working in a target‑driven retail environment.
* Retail sales experience at managerial level.
* Entrepreneurial and commercial mind.
* Educated to GCSE level or equivalent in Maths and English.
* Able to assist with the movement of furniture.
* Excellent communication and interpersonal skills, personable and able to relate to volunteers.
* A flexible and positive attitude.
Benefits
* Friendly and highly professional working environment alongside people passionate about what we do.
* Opportunities for professional development through a range of extensive learning.
* Workplace pension scheme; those joining from the NHS may retain eligibility for membership of the NHS pension scheme.
* Good work‑life balance and realistic working hours.
* Financial discounts provided through the Blue Light Card scheme.
* A sense of achievement in supporting a worthwhile cause.
* A sense of wellbeing.
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