Job description
Administration Assistant
Location: Tunbridge Wells
Are you an experienced and well-organised administrator looking for a role where you can make a real impact? We are seeking an Administration Assistant to support the smooth delivery of installation projects, working closely with internal teams and third-party service providers. You will play a key role in ensuring customers receive a seamless and professional service, supporting two Installation Coordinators and contributing to the efficiency of the wider operations function.
Key Responsibilities
1. Process new installation orders and manage the installation diary for allocated customer accounts
2. Oversee the administration involved in installation work and key account projects
3. Liaise with third-party installers across the UK to coordinate resources and maintain service quality
4. Confirm installation details (location, type, requirements) and manage the process from start to finish
5. Verify product kit requirements and issue Vehicle Installation Guides
6. Maintain regular communication with customers, installers, and internal stakeholders
7. Review job sheets submitted by field engineers to ensure accuracy and completeness
8. Work closely with Installation Coordinators, Account Managers and Quality Assurance Engineers
9. Keep installation records accurate and up to date within internal systems
10. Produce timely and relevant internal and external reports
11. Plan and organise resources to meet installation demand
12. Support diary management for engineers to ensure necessary QC audits are completed
13. Validate and review supplier costings, including weekly cost checks
Additional Responsibilities
14. Identify opportunities to improve processes and increase efficiency
15. Collaborate with other business units and contribute to cross-department meetings
16. Build knowledge of different installation types and vehicle specifications
17. Undertake ad-hoc tasks to support customer service and operational needs
Key Experience & Skills
18. Proven office administration experience
19. Excellent verbal and written communication skills
20. Strong working knowledge of Microsoft Office, especially Excel
21. Highly organised and confident working to tight deadlines
22. Ability to work both independently and as part of a team
What’s in It for You?Be part of an innovative, fast-paced environment working with advanced technology
23. Supportive, collaborative working culture
24. Opportunities for professional development and career growth
If you’re a proactive, detail-driven administrator looking for your next challenge, we’d love to hear from you.
GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at