We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Employee Relations Specialist at Civica
For People Operations this means building a strong foundation of people processes and policies to ensure that we are building, maintaining and growing our return on people investment. Our people operations includes creating one source of truth for all people data.
The Employee Relations Specialist is a key member of the People Operations team, you will be a subject matter expert for Employee Relations (ER). With a deep understanding of local employment legislation and company policy. In this role you will play a critical role in fostering a fair, compliant, and high performing workplace.
What you will do to be successful in this role:
Responsibilities:
1. Own and manage complex/high risk ER cases from initiation through to resolution, ensuring timely, fair, and legally sound outcomes
2. Coach and support ER staff through ER cases and policy development
3. Apply sound judgment to resolve ER issues early, before formal case escalation where appropriate
4. Oversee day-to-day union relations (where applicable), partnering with People Ops leadership on policy and negotiation matters
5. Lead and conduct internal investigations with discretion and professionalism
6. Monitor ER case volumes and trends by type to identify patterns and inform proactive interventions
7. Lead and drive proactive review of policies in response to legislative changes or evolving business needs
8. Partner with line managers to build ER capability through coaching and targeted upskilling opportunities