Position : Admin and QA Officer (Domiciliary Care) includes on-call Shifts Available : 35 hours per week, with availability to be on-call or work weekends where necessary Salary : £26,774 - includes 35 hours per week plus on-call 1 week in 5. Job Type : Full time - 12 Months contract to cover Maternty leave About ICare Group: At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services deliver essential support to individuals in the comfort of their own homes Why Work with ICare Group? Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply). Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card! Employee Assistance Programme: Access free, practical, and impartial support for you and your family. Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits. Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply). Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing. Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career. Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded. What You Will Do: Monitor Quality Assurance Standards: Oversee existing quality assurance standards, including local government standards, and develop new responses where necessary. Embed Equalities Practice: Integrate equalities practice into quality assurance, service practice, and operational guidance, ensuring compliance with Equality Impact Assessments, Business Continuity/Emergency Plans, and the Company’s Equal Opportunities Policy. Implement Quality Monitoring Tools: Develop and implement an integrated quality monitoring tool with partners and stakeholders to ensure that service users’ assessed needs are met. Conduct Monitoring Visits: Carry out regular monitoring visits to verify progress, review care quality achievements, and undertake reviews in accordance with agreed standards. Participate in Appraisals and Audits: Contribute to or deliver joint service appraisals and audits of social care support plans, case files, supervision records, etc., as required. Collaborate with Safeguarding and CQC: Work closely with Safeguarding teams, social workers, and CQC colleagues to manage risks effectively with service users and staff. Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care. Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees. Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support. Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies. Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff. Additional Duties: Perform other duties as requested to support the branch’s success. What We are Looking For: Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field. Experience: Previous experience in a similar role within the domiciliary care sector. Quality Assurance Skills: Proven ability to monitor and improve quality standards, develop new processes, and ensure compliance with regulations. Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff. Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential. Excellent Communication Skills: Excellent communication skills with a compassionate and empathetic nature. Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities. Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients. Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism. Background Checks: Willingness to undergo necessary background checks. Availability: Ability to work in the office and deliver home care when required. Weekend Availability: Ability to work on weekends as required. Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required. Work Related Car Insurance: Hold or willing to obtain work related car insurance. Ready to Make a Difference? Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time!