Position Overview
We are looking for a Cisco Renewals Product and Services Executive to join our Alliances Team at Softcat as a 12-month fixed-term contract.
Role Summary
As part of the Cisco Customer Experience team within the NetCon Practice, you will support Cisco Renewals across the full portfolio, working closely with Cisco Business Managers, Customer Success Managers and collaborating with Account Managers and Sales Specialists across the organisation.
Responsibilities
* Providing early visibility of upcoming Cisco renewals and supporting business managers with timely updates
* Delivering clear, actionable insights to EA, Networking, Services and Architectural teams to uncover EA, upsell and cross‑sell opportunities
* Supporting regional Business Managers and the Cisco Services Alliance Executive by providing insights that strengthen campaigns, initiatives and the wider services pipeline
* Reviewing Planhat renewal triggers, collaborating with Customer Success and Technical Success Managers and identifying expansion opportunities within renewal engagements
* Engaging proactively with Cisco's aligned renewals team to streamline communication, assess renewal risk and enhance collaboration
* Continuously provide insights that improve renewals processes and help maximise renewals revenue and profitability
Qualifications & Skills
* Strong communication and relationship‑building skills, with the ability to collaborate positively across teams
* An analytical and proactive approach, with confidence in managing your own responsibilities independently
* Good organisational skills and a willingness to contribute to an inclusive, supportive team environment
* Flexibility to travel occasionally to other Softcat or Cisco offices when needed
* An interest in the IT market, with full training and development provided
Working Conditions
We offer the following flexible working options:
* Hybrid working – 3 days in the office and 2 days working from home
* Flexible hours – flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Equal Opportunity Statement
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
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