As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Bristol Heart Institute outpatient team.
Working in a fast-paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
Communication:
1. To support the triaging of referrals by liaising with key clinical staff
2. Manage patient communications through Trust systems to create letters, emails and text reminders
3. To act as a point of contact for queries from clinical and non-clinical staff
4. Liaise with clinical and non-clinical teams across the Trust via telephone and email
5. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
6. Communicate changes to clinics and appointments to patients as instructed, often at short notice
7. Good customer service
Patient Care:
8. To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
9. Implement the policy for patients who do not attend (DNA) their appointment
10. To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and e-referrals, escalate any issues immediately to your manager
11. Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
12. Attend appropriate meetings as required by the role’s line manage
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.