Your new company
Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role
Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We're seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities
* Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
* Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives.
* Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
* Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
* Write-Off Processing: Prepare documentation and recommendations for debt write-offs.
* System Updates: Maintain accurate records.
* Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you'll need to succeed
* Proven experience in debt recovery or credit control, especially outbound call handling
* Strong written and verbal communication skills
* Proficiency in Microsoft Word, Outlook, and Excel
* Confidence and professionalism in dealing with sensitive cases
* Ability to work independently and meet performance targets
* High attention to detail and quality documentation
* Adaptability and a collaborative team spirit
What you'll get in return
* 26 days annual leave + bank holidays (rising with service)
* Life assurance (4x basic salary)
* Defined contributory pension scheme (up to 6% matched)
* Access to a wide range of employee discounts and wellbeing initiatives
* Support for professional development and qualifications
* Flexible working options and family-friendly policies
* Free eye tests and annual flu jabs
* Occupational health support and Employee Assistance Programme
* Recruitment referral scheme
* 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF
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