Voice of Client Product Manager
About Coalition Greenwich
Coalition Greenwich builds analytics and business intelligence products that are integral to how the world’s largest corporate and investment banks, asset managers and fintechs measure, plan and improve their businesses.
These products include market analysis and benchmarking against peers on market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioural drivers, and analysis on industry evolution.
Our customers include all of the largest financial institutions, and we are the market leader in our space.
Coalition Greenwich is a division of CRISIL, a $5bn market cap global analytics company which is majority owned by S&P Global.
About Voice of Client
Voice of Client (VoC) is a core division within Coalition Greenwich, that captures the perspectives of senior Finance professionals, Asset Owners and Asset Managers across global markets. VoC research team conducts over 50,000 interviews across 30+ countries in 10+ languages. Through these in-depth interviews and data driven insights, VoC delivers a 360-degree view of client sentiment, market trends, and relationship performance. The division’s work empowers financial institutions and companies to benchmark themselves compared to their peers, enhance client engagement, and drive strategic decision-making. As part of this team, you will help shape how the industry listens to, interprets, and acts on the voice of their clients.
About The Role
We are looking for someone to turn our customers’ problems into solutions that delight them.
As a Voice of Client Product Manager, you will be the owner of multiple technology development initiatives. Working closely with buyside clients, and the technology, business, relationship management, operations, data science and governance teams you will: discover the underlying unmet needs from the customers; define and agree the outcomes and acceptance criteria; orchestrate the design of the prototype; help architect a software platform to ingest and process data and deliver analytics; manage its development through the software development lifecycle, and; build measurement and product improvements processes.
You will be part of a small team of technically-minded product owners who are in the process of transforming the organisation and its products into an end-to-end digital experience through the development of a componentised software stack.
What the job involves:
Reporting to the Head of Voice of Client Operations and/or the Chief Product Officer, you will:
* Start with the users in the research, data and operations teams to identify, develop with technology and deploy digital tools for the research lifecycle.
* Reimagine internal and external stakeholder interfaces to improve usability, transparency, and speed to insights.
* Design and lead the execution of a multi-year transformation roadmap across VoC research and operations, focusing on client experience and productivity.
* Define product strategy, requirements, and success metrics aligned with business objectives and innovation goals.
* Be a customer champion internally to clearly and convincingly articulate your customers’ needs throughout the organisation in service of building the right solution.
* Be the internal evangelist of your product, ensuring internal stakeholders are aligned with the vision and are actively using the tools developed to drive client value.
* Produce and own high-quality documentation and communication to internal teams and customers.
* Where appropriate, drive adoption of AI and automation to streamline data collection, transcription, analysis, and reporting processes.
* Instigate and drive high-level architecture design with development scrum teams and operations teams to make the nuanced trade-offs that lead to the best technical implementation and operational execution.
* Proactively manage the development of the software through our Agile process and reactively troubleshooting and problem-solve issues.
* Define and track key metrics for the long-term success of the product, learning from the data to prioritise features and enhancements.
* Assist a wider team who own other transformation initiatives across technology, data science, operations, employee skills, governance and risk.
* Work with the Chief Product Officer to help design, develop, implement and evangelise product management frameworks, tools and processes across the entire business.
Requirements
* You have previous work experience working Market Research platforms and tools primarily in financial services sector or in benchmarking analytics.
* You will have demonstrable experience in hands-on digital transformation roles where you co-designed the software and managed them through their lifecycle.
* You are experienced and opinionated about applying a range of product management frameworks and concepts to help solve problems for your customers.
* You can demonstrate a first-hand understanding of a component-based cloud architecture and related principles.
* You are excellent at putting structure around ambiguity and are passionate about the need for organisation and precision to efficiently execute the task at hand.
* You have excellent client-facing interpersonal skills and excel at traversing from high-level concepts to low-level technical detail across highly complex systems, and can tailor your communication from the C-Suite to the most junior individuals in an organization.
Nice-to-have:
It would be advantageous if you had some of the following:
* You have Data engineering background with proves experience of working with cloud platforms and building enterprise software products working as part of a larger team.
* You have a background in solution architecture, software engineering, software systems architecture, or an education background in computer science.
* You are experienced and opinionated about creating and owning Agile product roadmaps.
* A history of successfully working with geographically and culturally diverse teams on large projects.
* Experience in the application of Jobs-To-Be-Done and Human Centred Design methodologies in an enterprise setting.
* You have a good understanding of the concepts and real-world applications of data architecture, transactional and analytical database design concepts and data analytics systems.
* Experience in the application of PROSCI, CCMP or similar change management methodologies.
* Familiarity with front-end development frameworks such as Angular.
* Familiarity with UX design using Figma.
* Familiarity with high-level scripting languages such as Python and R.
* Strong PowerPoint skills.
The Ideal Profile
This “ideal profile” is not a list of requirements – they are above – but is meant to give some colour to the kind of person we’re looking for. If you don’t fit this profile but meet the requirements we are still keen to hear from you.
You graduated with an undergraduate degree in a technical discipline or used the opportunities available to you within financial services organisations to learn product management and utilised these skills to build and deliver products to customers.
Working across a range of different roles, you developed a generalist skillset with an empirical, first-principle mindset, and developed a specialism within analytics, benchmarking and/or data.
You are viewed by colleagues as a subject matter expert and flourish when working as part of a high-functioning team, but equally do not shy away from getting your hands dirty when the situation calls for it.
You love to use analytics to help tell a story and recognize the danger that being “data rich and insights poor” poses to an organization. You’ve developed the experience and skills to educate and influence senior stakeholders about technology and have a reputation for tenacity and getting things done in large organisations.
You believe that there is a large amount of work still to be done in improving how organizations use digital platforms to consumer information, especially in financial services, and you’re passionate, experienced and opinionated about the ways to do that.
What We Can Offer
* A competitive base salary and variable annual bonus.
* A flexible hybrid working policy. Most people come into the office 2-3 days/week.
* A healthy work-life balance. Most people have been here over 6 years.
* A low-politics working environment. Everyone gets on, but we’re not a “family”. We’re all interested in getting good work done.
* 25 days annual leave, plus public holidays.
* Private medical cover for you and your family.
* Travel opportunities.
* A modern office near Old St.
The Application Process
* Apply with a 1-2 page CV. If you really want this role, make sure you address the requirements within your experience. We get a lot of applications and we’re only able to contact shortlisted candidates. If you haven’t heard from us within a fortnight, it’s likely we’ve moved forward with other applicants this time.
* An initial ~20 minute video call with someone on the product team to cover your most relevant experience.
* A product design take-home challenge that should take you no more than one hour. This will be delivered in an interactive and collaborative 30 minute face-to-face or video session with someone in the technology or product team. We’ll let you know whether you’re progressing to the next round within 2 weeks.
* A final 30 minute hybrid panel interview with a small group of your potential peers. We’ll let you know if you’re successful within 10 days. Step 3 and/or step 4 will be in-person.