Job Description
Bookkeeping & Office Operations role
Location: Office-based – Gloucester (GL2, near Junction 12 of the M5)
Hours: Monday to Friday - OFFICE BASED
Employment Type: Full-time, Permanent
Salary: £27,000–£30,000 per annum (DOE) + bonus depending on experience
IMPORTANT – PLEASE READ
Applications will only be considered if accompanied by a cover letter that:
* Explains why this role appeals to you; and
* Confirms you're understanding that this is a full-time, office-based role in Gloucester.
About Quella
Quella is a small but growing British bike brand based just south of Gloucester, close to Junction 12 of the M5. Current turnover is approximately £750k and the business is expanding.
We are a very small, friendly team where everyone mucks in to keep the business running smoothly. This is not a corporate environment it’s hands-on, commercial, and fast-moving. The right person will become a key part of the business.
The Role
We are looking for a Bookkeeping & Office Operations to take ownership of day-to-day bookkeeping while leading office operations, cashflow oversight, stock administration, and operational support.
Around 14 hours per week will focus on bookkeeping, with the remainder of the role supporting the wider commercial and operational needs of the business. You will work closely with and occasionally step in to assist or deputise for, the General Manager.
This is a hands-on, commercially focused role suited to someone who enjoys responsibility, variety, and being embedded in the day-to-day running of a growing business.
Key ResponsibilitiesFinance & Bookkeeping
* Maintain accurate bookkeeping using Xero
* Process purchase and sales invoices, payments, and reconciliations
* Chase debtors and maintain up-to-date financial records
* Assist with VAT preparation and reporting
* Monitor cashflow, highlighting upcoming payments and expected revenue
* Provide financial insight and support to the General Manager
Shopify, Stock & Purchasing
* Input and manage purchase orders in Shopify
* Maintain stock control for bicycles and accessories
* Monitor inventory levels and flag stock or supply issues
* Assist with purchasing and development of the accessories range
* Support improvements to internal systems and operational processes
Office Administration & Operations
* Assist and deputise for the General Manager when required
* Prepare and maintain documents, reports, and records
* Support day-to-day operational needs of the business
* Help ensure the office runs smoothly
Customer Service & After-Sales
* Handle customer enquiries via phone and email
* Manage complaints, returns, and after-sales queries
* Respond to product-related questions in a professional, solution-focused manner
The Right Candidate
You will be:
* Organised, reliable, and self-motivated
* Comfortable handling a varied workload and changing priorities
* Interested in the commercial operation of a small business
* Willing to learn, take initiative, and grow with the company
* Confident working independently in a small team environment
Skills & Experience:
* Strong working knowledge of Xero and bookkeeping principles
* Experience with small-business accounts
* Proficient in Excel and Microsoft Office
* Shopify experience desirable, particularly around purchase orders and stock
* High attention to detail and good organisational skills
Package & Benefits
* Salary: £27,000–£30,000 per annum (DOE)
* Bonus scheme
* Casual dress code
* Cycle-to-work scheme
* Free on-site parking
* Friendly, supportive working environment
This role is office-based in Gloucester (GL2).