About the Opportunity
Systems Engineer position is a senior technical leader for the design, development, and deployment of key servers and cloud service platforms that run Driscoll’s infrastructure.
Responsibilities
1. Design, build, and deploy the critical infrastructure servers, platforms, and cloud services needed to operate the applications and systems Driscoll’s requires.
2. Provide technical leadership and guidance to implement new systems, re-define services, management platforms, and other infrastructure components as needed.
3. Mentor team members to define or evaluate and follow best practices among the other systems engineering, administration, and technical staff.
4. Evaluate processes and automate common practices and procedures to streamline infrastructure operations, including basic system builds, deployments, and initial configuration of new accounts and services.
5. Document standard operating procedures for routing and complex tasks to be carried out by systems administrators and technicians.
6. Assist with incident resolution and major incident recovery of escalated issues.
7. Prepare the monitoring, feedback mechanisms, and customer engagement necessary to ensure that our infrastructure meets the needs of the business.
8. Ensuring high performance, high availability, and disaster recovery are designed into every deployment/project.
9. Design and implement monitoring, alerting, and incident response plans to ensure services and applications are available at the highest levels.
Candidate Profile
10. Bachelor's degree, or equivalent experience, in computer science and related technical field.
11. Job experience in infrastructure systems for 8+ years.
12. Strong teamwork, leadership, and technical knowledge skills.
13. Expert level configuration, management, and troubleshooting of Microsoft product platforms: O365, Exchange, Azure AD, Windows Active Directory, Okta, PowerShell, and SQL Server or Sharepoint.
14. Strong Infrastructure as Code experience with automation of standard processes and a rigorous procedural mindset including experience with tools such as Terraform, Packer, Ansible, Chef, Puppet, Octopus, Git.
15. Extensive virtualization experience, both on-prem and cloud (VMware, HyperV and AWS preferred) as well as hyperconverged technologies such Nutanix and Rubrik for backups.
16. Strong knowledge of data prioritization, storage, and management technologies to ensure performance meets the requirements of workload/workflow in cloud and on-premises.
17. Knowledge of application, system, and service monitoring tools (New Relic), alerting and notification, automated/scripted response, and triage/escalation process.
18. Expertise in patch management and vulnerability remediation with industry-leading tools and best practices.
19. Extensive experience with AWS services including IAM, EC2, S3, CloudWatch, CloudTrail, VPC, and Systems Manager are desired.
20. Strong analytical abilities: provide actionable insights from the data to identify and solve problems that may arise.
21. Extensive performance and reliability planning experience required. Continuous improvement mindset a strong predictor of success for this position.
22. Disaster recovery design, planning, and implementation.
23. ITIL process management experience.