LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level. About the Prime site: This site is a striking new destination where bold architecture meets vibrant urban life. Designed by Kohn Pedersen Fox, its two prismatic towers soar 28 and 33 storeys above a six-floor podium featuring Grade A office spaces, retail, a boutique hotel, and private club lounges With 246 exceptional apartments, tailored interior design by Bowler James Brindley and Sophie Ashby, and expansive communal spaces—including a roof garden, cinema room, gym, work hub, private dining and lounge—it embodies a transformational lifestyle rooted in comfort, culture, and sophistication. Positioned at the crossroads of the City and Shoreditch, this development offers unparalleled connectivity —just a few minutes from Liverpool Street and Moorgate stations, providing fast access across London and beyond via the Elizabeth Line. This is a destination in full: a vibrant, mixed‑use development that offers residential excellence, retail diversity, and cultural character in an iconic new chapter for London’s East. What we are looking for! We are seeking a General Manager to take responsibility for the luxury residential services at this development, ensuring the delivery of exceptional service standards, resident satisfaction, and asset value. The General Manager will act as the senior operational leader, providing strategic direction and operational oversight of all aspects of the development. This includes direct management of the on-site team and liaison with all key stakeholders including LRM Prime, (Developer), and (Estate Management). What you will be doing! Leadership & Team Management Lead, inspire and manage the entire on-site residential team including concierge, front of house, and back-office operations. Drive a culture of professionalism, hospitality, and excellence that reflects the premium status of One Crown Place. Ensure high levels of staff engagement through recruitment, ongoing training, career development and performance management. Establish and monitor individual and team goals to ensure service expectations are consistently met or exceeded. Champion a collaborative, proactive and hands-on management style that promotes service innovation and team accountability. Support all HR related disciplines and activities in the professional HR management of the team. Concierge & Lifestyle Services Develop and evolve a world-class service concierge and lifestyle offering tailored to the unique needs of discerning residents living on site. Lead the team in anticipating resident needs, delivering bespoke services, and creating memorable resident experiences. Maintain service excellence across all touchpoints with continuous feedback, training and quality improvement. Stakeholder & Client Relations Act as the primary point of contact for all residential experience matters with clients, leaseholders, CBRE, and the developer (MTD). Foster and maintain professional, respectful and collaborative relationships with all external service providers and internal and external stakeholders. Attend regular client meetings, present operational updates, and provide insights to enhance the resident experience. Operational Oversight Implement and oversee all service procedures to ensure smooth daily operations. Ensure statutory, legal, and health & safety obligations are met across all residential areas. Lead the creation, monitoring and continuous improvement of Standard Operating Procedures (SOPs) for all service, risk management and contingent procedure areas. Oversee contractor performance, service delivery, and ensure contractual KPIs are met. Financial Management Manage the relevant elements of the Service Charge budget in partnership with appointed accountants and stakeholders. Ensure cost efficiency while maintaining the highest service standards. Oversee procurement, contract negotiations, and tendering processes for specific residential services and supplies. In conjunction with Property & Finance Teams, produce and present monthly, quarterly, and annual reports for clients, detailing key financial, operational and service metrics. Compliance & Health and Safety An understanding of the Building Safety Act 2022 (BSA) and an understanding of what compliance with the BSA entails, such as Mandatory Occurrences, Resident Engagement and the Golden Thread. Residents are to be safe and to feel safe. Ensuring maintenance of the ‘golden thread’ of information for the building and ensure all compliance documentation input as relevant to responsibilities is up to date, filed and in line with statutory regulations. Delivery of ongoing resident engagement from a building safety and operational perspective. Implement site-specific H&S policies, including disaster management plans, SOPs and fire evacuation strategies. Ensure that the site team are briefed on them. Implement corporate H&S policies at a site-based level. Conduct regular building inspections to ensure safety compliance. Coordinate with contractors and internal teams to ensure that weekly, monthly, annual inspections/maintenance and servicing are all been carried out and on time. Follow up on any actions raised as part of those checks. Oversee estate-wide safety and security; ensuring incidents are recorded and corrective actions are implemented. Ensure all operational activities align with contracted SLAs and statutory requirements. Oversee and monitor works on site and ensure that the appropriate documentation and paperwork has been reviewed (RAMS) by property and operational teams before the issuing of a Permit to Work. Recruit, train and appraise team members with a focus on compliance. Training and certification for all team members to be maintained and refreshed as required. Act as a triage point for complaints – escalating any that are raised in relation to building safety. What you can bring! Demonstrable leadership in luxury residential or hospitality environments Strong understanding of high-end concierge/lifestyle service delivery Exceptional interpersonal, leadership, communication, and team development and strengthening skills Highly organised, with strong project and financial management abilities Comfortable working with high-net-worth individuals (HNWI) and maintaining strict confidentiality Proficient in-service operations, statutory compliance, and premium estate management This job description serves as a guide to the principal duties and responsibilities of the role. It may be subject to change to reflect business needs and client requirements. Why Join us? Work at one of London's most prestigious residential developments. Be part of a high-performing team in delivering world-class resident services. Competitive salary and benefits package. Opportunity for career development and progression. If you are a proactive and detail-oriented General Manager with a passion for excellence, we would love to hear from you! EEO Statement We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.