Duty Manager - Soho Farmhouse
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Health Cash Plan (option to add children)
Dental Plan (option to add children)
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 50%)
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse...
Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.
The Role...
We are seeking an experienced Duty Manager to join our team at Soho Farmhouse (OX7 4JS). As a Duty Manager, you will responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely and the members and guests' expectations are met and orchestrating seamless communication across all departments. Including day-to-day operations, the Duty Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
Role duties...
Checking in with every department to ensure they are fully functional staff-wise and have everything required for a successful shift
Aesthetic standards walk round of all members areas between the start and completion of your shift
Maintenance of aesthetic standards throughout the shift, highlighting deficiencies to departmental managers to address
Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift
Review all arrivals/departures/stay over guests for the day for special requirements and other information
Review daily snapshot for pertinent/actionable information from the previous day/shift
Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated
First port of call for member issues when an issue needs to be escalated beyond the departmental manager
Be present and assist in key members areas during peak service times - including but not limited to F&B outlets, desks, room checks and accommodation
Constant member checks throughout the day across site gaining feedback and making sure expectations are met
Ongoing checks on the teams throughout the shift ensuring that they are able to complete their duties, deadlines and are happy in their work
Liaise with membership team throughout shift to ensure sufficient member engagement
Build strong relationships with all HODs in all departments and be their main point of contact for day to day business needs
Use of Know cross PMS system for maintenance job & glitch reporting
Deal with any emergency situations that arise during the day
What we are looking for in a Duty Manager...
1-2 years' experience in a busy hospitality business
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Ability to multitask and work in a fast-paced environment
Have a genuine passion for food and beverage
Flexible and available to working both opening and closing shifts when required
Expected working hours for a Duty Manager...
Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Average hours 45 hours per week
Fixed term role until September
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)
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