Purpose
The account manager is responsible for strengthening partnerships and building corporate relationships with existing clients. Your mission will be to drive revenue by buildinging deep long term relationships with your clients, functioning as their trusted advisor, and partnering with them to maximize account growth. You'll also own renewing your accounts and cross-selling adjacent products from across our portfolio.
The role is driven by a confident person that has a broad understanding of the hotel industry and corporate sales environment in order to drive more business (transient, groups and meeting business etc) to the citizenM hotels globally.
The sales manager works locally from London and is part of the commercial team. We are looking for an experienced account manager to get the maximum out of our current and possibly new relationships.
key responsibilities
* manage SME and key accounts from the UK source markets through strong relationship-building, product knowledge, planning, and execution.
* build long lasting relationships with managed accounts and grow business opportunities in the overall UK market
* develop and execute against opportunities for account expansion including new stakeholders, geographies and/or products, in collaboration with the global sales team members
* reporting and data analysis of accounts
* be a commercial ambassador for the citizenM brand (creating awareness for a disruptive brand in a traditional industry) during industry networking events, sales trips and on-site client entertainment
* own client renewals, and upsells/cross-sells of adjacent products.
qualifications / skills
* experience in account management, sales or related customer facing position
* skills to nurture B2B contacts and demonstrate account penetration
* ability and understanding of the RFP process - from solicitation to loading
* strong communication and presentation skills
* proactive, self motivated, team player and respectful
* data driven mindset with attention to detail
* ability to be a problem solver, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
* assertive: be outgoing and confident
* fluent in English and another language is a plus
what's in it for you?
* citizenM experience nights for you (and friends and family)
* Personal and professional development opportunities and programmes
* Latest tech devices and all the tools you need to be successful in your role
* Commuting travel costs covered (by car or public transport)
* Flexible public holidays
* Employee assistance program
* Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
location
* London. Hybrid working is possible (two or three times per week in the office). No fully remote.
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Created on 29/06/2025 by TN United Kingdom
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