Overview
Senior Account Manager – AV Events at Prospero Integrated (head office in Harlow). This role focuses on managing and growing key client relationships within the Audio Visual event services space, acting as the primary contact for high-end clients and internal teams to deliver projects to a high standard.
Base pay range
Direct message the job poster from Prospero Integrated
Responsibilities
* Develop and maintain excellent working relationships with clients
* Act as the expert and trusted advisor for your accounts
* Understand and promote a wide range of AV products and services
* Prepare detailed client quotations and proposals
* Collaborate with in-house technical and production teams
* Coordinate across departments to meet and exceed client expectations
* Maintain accurate records of all client communications
* Log all bookings and produce job paperwork through the internal system
* Attend client visits and site meetings as needed
* Work towards agreed KPIs, project targets, and business growth goals
* Identify and engage potential new clients or markets
* Represent the company at exhibitions and industry events
What You’ll Need
* Minimum 5 years’ experience in a senior account management, sales, or customer service role within the AV or live events industry
* Strong commercial awareness and a customer-first mindset
* Ability to clearly understand client needs and go the extra mile
* Excellent organisation and multitasking skills
* High attention to detail and accuracy
* Flexibility to adapt in a fast-paced, high-pressure industry
* Strong written and verbal communication skills
* Proactive, self-motivated, and capable of working on your own initiative
* A collaborative team player with a dynamic and positive approach
We are looking for someone who is passionate about delivering exceptional service, thrives in a dynamic environment, and wants to work with a company committed to career development and cutting-edge AV technologies. Join a team that takes pride in delivering high-impact live events and bring the same energy to this role.
If you are a client-focused professional looking for your next challenge in the AV events space, we would love to hear from you. Apply now and take the next step in your account management career!
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Industries: Events Services
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