Job Description
Legal Team Manager | £35k to £50k (dependant on experience) | South BirminghamFull Time / Office basedAre you an experienced legal professional with a passion for leadership, client service, and team development? We're working with a growing, forward-thinking legal organisation that are looking for a Team Manager to oversee and support their branch-based Legal Advisors, ensuring excellence across legal delivery, client experience, and team performance. You'll be responsible for managing performance, ensuring compliance, and supporting commercial outcomes. You'll also maintain a small personal caseload and play an active role in local business development initiatives!What we're looking for:
* Strong legal experience in Private Client Law, particularly in Wills, Trusts, and Powers of Attorney
* Exceptional communication skills and a passion for delivering outstanding client service
* Proven ability to lead by example, maintaining the highest standards of professionalism and compliance
* Dedication to supporting, mentoring, and developing team members
* A results-driven mindset with the ability to motivate and inspire others
* Strong problem-solving skills, with the ability to identify issues and implement effective solutions
* Excellent organisational skills, including diary management and performance tracking
* High energy and drive to support the team in achieving daily, monthly, and yearly targets
The finer elements of the role include:
* Lead, mentor, and support a team of Legal Advisors to deliver outstanding client service
* Manage performance through 1:1s, structured reviews, and regular team meetings
* Oversee legal caseloads and ensure compliance with industry regulations and internal standards
* Monitor and improve client satisfaction, handling feedback and complaints professionally
* Track KPIs and performance metrics, driving team engagement and results
* Contribute to local marketing efforts and referral relationships to grow brand presence
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