IT Support Technician.
The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations.
The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time.
Key Responsibilities
User Support (1st / 2nd Line)
Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers)
Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
Support remote/home workers, including VPN and connectivity issues
Escalate more complex issues where appropriate, while owning them through to resolution
Microsoft 365 & Endpoint Management
Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions)
Build and deploy devices using Intune/Autopilot (or similar)
Maintain accurate records of devices, licenses, and user access
Help enforce basic IT policies and standards (passwords, access, security best practice)
Hardware, Phones & Site Infrastructure
Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.)
Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting
Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks)
Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only)
Onboarding / Offboarding & Admin
Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers
Keep documentation, asset lists, and simple process guides up to date
Identify recurring issues and propose practical improvements to reduce repeat incidents
Projects & Development Exposure (Desirable / Growth Area)
Support small IT projects (rollouts, upgrades, process improvements)
Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work
Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential)
Essentials
Solid 1st/2nd line support experience in a Windows environment
Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues
Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics)
Strong people skills – able to support everyone from drivers to directors with patience and clear communication
Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting)
Comfortable working largely on your own on-site and taking ownership of your workload
Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings)
Desirable
Experience with Intune, Autopilot, or similar endpoint management tools
Exposure to SQL (e.g. Postgres or other relational databases)
Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.)
Experience in an SME environment where you’ve had to be a true all-rounder
Exposure to CCTV, access control, or other site-based IT systems
What We Offer
Competitive base salary & benefits
Opportunity to take real ownership of the IT support function on-site
Varied, non-boring role with a mix of day-to-day support and longer-term improvements
Scope to grow into more project and development work if that interests you
Competitive salary (dependent on experience) and the chance to shape the role as we grow
If you’re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we’d like to hear from you