Key Information
* This is a hybrid role with a requirement to attend County Hall at least one day a week for team collaboration.
* Assume a senior role within a small team, contributing to a broader matrix structure across the organization, focusing on M365 services and applications. This is achieved through a mixture of day-to-day support and project work.
* Entitled to 30 days of annual leave, in addition to bank holidays.
* This is full‑time, permanent role, at 37 hours per week.
* Salary is £37,280 - £41,771 per annum for 37 hours/week.
What will I be doing?
We are dedicated to enhancing the lives of people in Somerset by supporting the council's staff in their use of ICT services and applications. You will play a crucial role in this mission.
* Manage, configure and support various Microsoft 365 Services, specifically with, but not limited to, Microsoft Exchange, SharePoint, Teams, OneDrive, Forms and Lists. This is completed through the council’s ITSM tool, Halo, and Azure DevOps for platform development, and proactive management.
* Regularly monitor system performance and health metrics.
* Collaborate with the M365 Technical Lead, Subject Matter Experts, and wider team to contribute towards the creation and management of the council's Microsoft 365 Centre of Excellence.
* Provide continuous improvement through the use of Automation and AI.
* Create and maintain documentation for processes and procedures.
What kind of experience or qualifications do I need?
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:
* Proven experience supporting the following core M365 Apps and Services: Microsoft Exchange, SharePoint, Teams, OneDrive, Forms and Lists.
* Excellent verbal and written communication skills with the ability to convey technical information to non‑technical stakeholders.
* Strong teamwork and interpersonal skills.
* Able to proactively demonstrate flexibility in response to changing priorities and workloads.
* Proven ability to effectively prioritise tasks and self‑manage time to meet deadlines.
What's in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
* We promote a healthy work‑life balance and offer flexible working arrangements wherever possible, including working from home.
* Generous annual leave allowance, with the opportunity to purchase additional leave.
* Staff discounts in gyms.
* Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
* Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
* A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
Anything else I should know?
For an informal chat about the role, you can contact Joe Byrne (M365 Tech Lead – joe.byrne@somerset.gov.uk).
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
If you have all the information you need, just hit the apply button - we can’t wait to hear from you.
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