Overview
Head of Payroll Operations & Transformation, Zellis, Peterborough, United Kingdom. As Head of Payroll Operations & Transformation, you’ll be responsible for managing the operational delivery and transformation for a cohort of our strategic and enterprise clients. You’ll manage day-to-day KPIs for service delivery, maximise profitability across the function, drive transformation to scale and standardise ways of working, and work with clients to maximise the use of our applications to provide an exceptional client and colleague experience.
You’ll be responsible for monthly governance and review meetings with clients, bringing insights to drive opportunity. You will also lead people development, career planning, skills assessment, performance management, and foster a culture that delivers outstanding client experience.
You’ll mitigate risk and ensure we provide a legislatively compliant service, while continuously seeking opportunities for improvement.
Key Responsibilities
* Benefits delivery and realisation.
* Optimisation of our resourcing model in the UK and Kochi.
* Day-to-day oversight of service KPIs and key metrics.
* Proactively recruiting and managing the team to achieve success.
* Being a key stakeholder in driving the business process transformation agenda with the client and implementation team.
* Constantly delivering continuous improvement—internally and externally—to drive benefit.
* Ensuring service is compliant with UK legislation, SOC and internal controls, and delivered in line with our commercial arrangement.
* Identifying opportunities to drive increased commercial value and additional services.
* Leading projects for new clients within the Payroll department, ensuring timelines are met.
* Identifying and improving areas of weakness, risk or compliance within UK payroll processing.
* Monitoring controls and conducting regular audits.
* Attending customer and executive team review meetings; final escalation point for customer complaints.
* Managing incidents with regular updates to internal and external stakeholders.
* Leading a people-centric culture with a focus on development and career progression.
* HB 10+ years experience in the payroll & HR industry.
* 5+ years in a leadership/management role.
* Business improvement, process design and change, including implementation.
* Headcount/resource planning.
* Quality and compliance management.
* Financial controls and processes.
* Positive attitude and energy, with a passion for building relationships.
* Succession planning and development experience.
* Process optimisation knowledge and experience.
* Ability to deliver continual service improvement.
* Leadership experience in financial services, contact centre or similar industries.
* Positive role model with ability to build relationships at all levels.
* Record of people success and development.
* Good knowledge and experience of HR practices.
* Experience of managing complex and high-volume teams, performance management and objective setting.
* Strong customer service and client management experience.
* Able to work collaboratively with multi-location stakeholders.
* Supporting and developing colleagues to achieve career goals and objectives.
* Supporting new business implementation and onboarding.
Key Skills and Experience
* 10+ years experience in the payroll & HR industry.
* 5+ years in a leadership/management role.
* Business improvement, process design and change experience, including implementation.
* Headcount/resource planning.
* Quality and compliance management.
* Financial controls and processes.
* Positive attitude and energy, with a passion for building relationships.
* Succession planning and development experience.
* Process optimisation knowledge and experience.
* Ability to demonstrate and deliver continual service improvement.
* Leadership experience in financial services, contact centre or similar industry background.
* Positive role model for the team, ability to build relationships at all levels.
* Record of people success and development.
* Good knowledge and experience of HR practices.
* Experience of managing complex and high-volume teams, performance management and objective setting.
* Strong customer service and client management experience.
* Able to work collaboratively with multi-location stakeholders.
About Zellis
At Zellis we create market-leading HR & Payroll products and services to power exceptional employee experiences. Our multi-award-winning products pay over five million employees a year, with major clients across the UK & Ireland. We are the leading provider of Payroll and HR software and managed services.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We are committed to an inclusive culture that supports growth and challenge. Our values, defined with input from our 2,000 colleagues, are lived every day:
* Unstoppable together.
* Always learning.
* Make it count.
* Think scale.
We offer a supportive, varied and flexible environment with opportunities to grow and challenge yourself.
Benefits
* 25 days annual leave, plus your birthday off and the option to buy additional holiday.
* Private medical insurance.
* Life assurance 4x salary.
* Enhanced pension scheme with company contributions up to 8.5%.
* A range of flexible benefits across financial and personal wellbeing, lifestyle and leisure.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Consulting
* Industries: Software Development
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