Overview
St Martins Lane Hotel is seeking a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.
The Opportunity: Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello?
What You’ll Do
* Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
* Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
* Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
* Manage booking systems, guest profiles, and special requests with precision.
* Resolve queries and concerns with professionalism and a guest-first mindset.
Benefits
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts across various categories including groceries, fashion, travel, utilities, days out, and holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas and wellbeing resources
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
Ideal Candidate
* Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
* Excellent communication skills and a naturally warm, engaging manner.
* Strong attention to detail and a proactive, solution-focused attitude.
* Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
* A passion for hospitality and a commitment to delivering 5-star service.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About Us
LGH Hotels Management is growing with a portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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