Overview
Lead Content Designer (Technical Writing) - GDS - G6 role at Manchester Digital
Location: Bristol, London, Manchester
Job Description
As a Lead Content Designer (Technical Writing) at GDS you’ll lead the technical writing discipline and operations in the Digital Identity programme. You’ll work alongside other UCD leads. Lead Content Designers (Technical Writing) create user-centred technical content using a ‘docs as code’ approach. Our job is to improve and share technical knowledge, best practice and expertise across government. We work in multi-disciplinary teams to understand user needs and turn them into accurate, accessible technical content. You’ll work closely with senior stakeholders, technologists and delivery leads across the programme to make sure all teams have the technical writing support they need. You’ll line manage, train and support technical writers within the programme. You’ll make recommendations on how to improve existing content, tooling and processes.
The person specification skills must be demonstrated in your cover letter.
We’re an ambitious team at the heart of government. If you’d like to join us in this work, we’d love to hear from you.
Responsibilities
* work with the Head of UCD to define the strategy and implementation of technology documentation across the programme
* define and establish standards, guidance and best practice for delivery of technical documentation across the programme, particularly API documentation, in line with GDS’ best practice
* support the Digital Identity programme, delivery teams and programme delivery structure to establish processes, scope and support the work of tech writers in teams
* act as an escalation route for technical writing best practice and issues across the Digital Identity programme – leveraging your expert knowledge in both to provide practical support
* recommend and explain approaches to senior leaders across the Digital Identity programme and ensure teams in the programme can produce quality internal documentation on their own
* manage a team of civil servant and contract technical writers, allocating them to work across multiple delivery teams as required
* provide team members with professional advice and performance feedback, and support their learning and development goals
Person specification
* lead a team of technical writing specialists, managing documentation projects and directing the work of others to ensure team output is of a consistently high quality
* help set direction - making decisions, evaluating impact and contributing to strategic discussions at a senior level
* take a user-centred approach to explaining how to use digital products and services and identifying user needs in terms of documentation and guidance
* collaborate with technologists to design technical documentation for digital services and software, including API documentation, using developer workflows
* understand and explain information architecture principles and how to structure documentation to meet user needs
* explain user-centred technical writing and work with senior stakeholders and technical experts to promote technical writing standards and best practice guidance for software development
* thorough knowledge of Git, GitHub, OpenAPI/Swagger, Markdown
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
* Industries: Technology, Information and Internet
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