We’re looking for a confident, experienced HR Advisor to join our team and help us to continue building a brilliant place to work. You’ll play a key role in supporting managers and colleagues across the business, especially in our fast-paced warehouse environment, providing trusted advice, driving consistency, and keeping us on the right side of policy and employment law.
This is a role for someone who’s as comfortable with processes as they are with people. You’ll be the first point of contact for HR queries, a coach to our line managers, and play a crucial role in ensuring a seamless colleague experience.
Here's What You Can Expect To Be Doing
• Providing expert advice on employee relations, including disciplinaries, grievances, absence, wellbeing, and performance.
• Coaching and supporting managers to handle people matters confidently and consistently.
• Supporting recruitment, onboarding, and induction alongside the HR & Recruitment Assistant.
• Ensuring HR policies, procedures, and documentation are legally compliant, up to date, upheld, and clearly communicated.
• Collaborate with managers to identify training needs and work with the wider People Team to devise and deliver HR-related training.
• Managing and maintaining accurate colleague records and HR system data.
• Contribute to key HR projects, from restructures to process improvements.
• Helping to create clear and consistent colleague communications across multiple channels.
• Handling confidential information with care, professionalism, and discretion.
A Few Things About You
* The role is based on-site at our Hazel Grove site, 5 days a week
* Previous experience in a similar HR Advisor role, ideally in a fast-paced environment
* Solid understanding of UK employment law and HR best practices.
* Strong interpersonal skills - you can build trust, influence others, and manage expectations at all levels.
* Excellent organisational and administrative skills - you can juggle multiple tasks and keep things moving
* A proactive, solutions-focused approach with a keen eye for detail.
* Confident using MS Office and HRIS platforms.
* CIPD qualification (any level) is desirable but not essential - the right mindset and experience are what matter most.
A Bit About Us
At musicMagpie, we make it easy, affordable and sustainable for people to buy, sell, and rent tech and media products.
As a pioneer in the circular economy, we’ve built a trusted platform through our brands, musicMagpie in the UK and Decluttr in the US, using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e-waste on a massive scale. Our environmental and social focus is demonstrated by our ‘Smart for you… Smart for the planet’ ethos.
Over 9 million customers have used our award-winning service, and we’ve paid out hundreds of millions for their unwanted technology, reselling over 400,000 tech items a year. We’re also the largest seller on Amazon and eBay, by number of seller reviews, and our excellent Trustpilot rating (with over 310,000 reviews!) shows just how much people trust us.
By joining musicMagpie, you won’t just be working a job - you’ll be part of a company that’s making a real difference, redefining how people buy and sell tech, and shaping a greener, more sustainable future. Plus, you’ll have the chance to learn, grow and innovate alongside a team that’s friendly, supportive and always looking ahead!
We know that a happy team makes for a great workplace, so we offer amazing perks to support you inside and outside of work:
● Hybrid working with 3 days in the office per week (you can choose the days!)
● State-of-the-art facilities with break areas, a pool table, spacious desk areas, kitchen space, and quiet zones for peaceful working
● Holiday purchase scheme
● Salary sacrifice pension scheme
● 10% colleague discount on musicMagpie products
● 33 days including bank holiday
● 2 days paid leave for volunteering at a charity of your choice
● Access to Mental Health First Aiders & Employee Assistance Helpline (EAP)
● Annual pay review
● Your very own welcome pack, including a hoodie!
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If you experience any issues during your application, please email your CV to careers@ao.com
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This role is based at our Hazel Grove warehouse, 5 days a week. Please confirm this is ok for you? *
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AO is for everyone
We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.
We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.
We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.
And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.
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After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.
The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
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