IT Support Technician (Part-Time, 3 days/per week)
Hours: 3 days/week
Rate: £16.00/hr
About Us
We're a specialist IT Support working within schools in Bournemouth and Poole.
The Role
You'll be a face-to-face IT support engineer, working with users within a school environment within our client base, under 4 miles from the office, handling day-to-day tech needs.
What You'll Do
* On-Site Support: Diagnose and resolve issues with desktops, laptops, tablets, printers and audio visual equipment.
* Office 365 & SharePoint: Troubleshoot Outlook, file-sync and collaboration tools.
* Incident Response: Triage problems and involve our remote team when needed.
* Equipment Setup: Deploy and configure new kit—laptops, projectors, network devices—so classrooms stay online.
* Community Liaison: Build rapport with staff, understand their workflows and become an integral part of each school.
* New Users, Starters, Leavers: Active Directory, Office 365 admin, and following documented processes for overseeing the creation and removal of user accounts
* Site Equipment Organization: Ensuring the tidy storage, charging and maintenance of onsite hardware and where they are kept.
Who You Are
* 2years + IT support experience (MSP or in-house) or strong transferrable skills + a can-do mindset
* Excellent communicator who keeps non-tech users calm and confident
* Solid grasp of Office 365 (Outlook, OneDrive, SharePoint) and basic network/AD concepts
* Self-starter who manages your schedule, communicates proactively and escalates appropriately
* Enhanced DBS check (company-funded)
Mileage at £0.45/mile between sites
Ongoing training, supportive team culture.
Role requires an enhanced DBS check.
Initial fixed term with review to follow.
Job Type: Part-time
Pay: £16.00 per hour
Benefits:
* Company pension
* On-site parking
Application question(s):
* This role is advertised at 3 days per week. Do you have any set hour requirements you'd like to request or make us aware of?
Experience:
* Technical support: 1 year (preferred)
Licence/Certification:
* Driving License (preferred)
Work Location: In person