At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.
What you’ll do
* Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
* Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
* Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
* Document and report on completed work to ensure compliance with Computacenter and customer procedures
* Contribute to the development and refinement of technical procedures and service standards
* Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
* Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
* Deliver consistent, high-quality customer service to both internal and external stakeholders
* Collaborate across functions and geographies to support integrated service delivery
* Maintain awareness of and adhere to information security and health & safety policies
* Identify personal development needs and pursue relevant training and certifications
* Act as a role model, promoting best practices and supporting knowledge sharing across teams
* Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
* Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions
What you’ll need
* Proven experience in an IT service environment, ideally within a managed services or enterprise support context
* Strong analytical and systematic approach to resolving complex problems and assignments
* Ability to define and follow transition/change management and operational procedures
* Demonstrated ability to absorb and apply technical information quickly and effectively
* Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
* Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
* Excellent time management and organizational skills; capable of managing multiple priorities under pressure
* Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
* High emotional intelligence and a collaborative, customer-focused mindset
* Experience in business process analysis, requirements gathering, and running workshops
* Ability to synthesize information from multiple sources and see the bigger picture
* Routine administrative and documentation skills
* Awareness of health and safety practices in the workplace
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