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About The Role
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NHS 111 Health Advisor | Located on site - Stockton-on-Tees
Ready to take the next step in your career and make a real impact every day? This is your chance to train as a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will help people in need, guiding them through critical decisions with care and professionalism. You will triage calls, provide assessments, and offer non-clinical advice using the NHS Pathways System.
For a better insight into the role, click on the link to watch a simulation call example.
Employee Wellbeing And Benefits
At Practice Plus Group, we value and invest in our team. Benefits include:
* 33 days annual leave, increasing with service up to 36 days (including bank holidays)
* Paid training and ongoing learning opportunities
* Competitive pension scheme
* Salary Finance benefits
* Exclusive discounts & perks, including Blue Light Card and Costco
* Cycle to Work Scheme, Eye Care Vouchers, Holiday Sell-Back
* Free 24/7 counselling, Headspace access for mental wellbeing
For full benefits details, click here.
Pay Rates
£12.21/hr (7am-11pm)
£15.18/hr (11pm-7am)
Enhanced rate of £15.71/hr between Friday 18:00 and Monday 7:00am.
Note: Weekend rate is a non-contractual incentive; during training, pay is £12.21/hr.
Working Hours
Based on 24 hours/week with flexible shift patterns. Role requires attendance at our contact centre in Stockton-on-Tees, not remote work.
Training And Development
Extensive, fully paid training provided to become a qualified Health Advisor and learn the NHS 111 triage system. Training schedule: Monday 8th September, 9am-5pm, for 4 weeks. Additional training dates will be announced.
* Attendance at all training sessions is essential.
* Assessments and call audits are part of training; passing them is required to continue.
* Post-training, an 8-week support period will prepare you for accreditation.
Further info: NHS 111 Health Advisor Journey
Additional Details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Healthcare Provider
* Industries: Hospitals and Healthcare
Referrals can double your chances of interview success.
Location & Application
Positions available in Guisborough, Bishop Auckland, Redcar and Cleveland, Middlesbrough, Durham, Northallerton, and more.
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