Out-of-hours community health navigator

Job Introduction

Make a Real Difference During the Moments That Matter Most

Join our vibrant Out-of-Hours Community Health Navigation team at St Martin’s Hospital, Bath, where no two shifts are the same and every call is an opportunity to support someone in need.

We’re looking for motivated, people‑focused Community Health Navigators who thrive in a fast‑paced environment. As the crucial first point of contact for all internal and external calls, you’ll provide a calm, professional, and compassionate service to patients, visitors, and staff – helping them get the right support at the right time. You’ll join a friendly, supportive team at the heart of our 7‑day out-of-hours service, playing a key role in ensuring smooth communication and an excellent patient experience across the hospital and local services. This role involves overnight shifts, working from 12:00am to 08:00am. There is the opportunity for flexible home working once you are fully confident in the role.

What We Offer

• A friendly, supportive , and dynamic team environment
• Free on‑site parking
• Competitive out‑of‑hours enhancements, including:
  • Basic rate +33% for Saturdays and weekdays between 8pm-6am
  • Basic rate +50% for Sundays and Public Holidays

What You’ll Be Doing

• Acting as the professional, welcoming first point of contact for all incoming calls
• Managing enquiries efficiently and entering accurate patient information into clinical systems
• Assessing the urgency of requests and ensuring timely, appropriate responses
• Handling Major Incident alerts by contacting key personnel and accurately recording actions taken
• Communicating with external partners to support seamless coordination of care
• Using switchboard and IT systems confidently while providing essential administrative support
• Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment

Package Description

As an Out‑of‑Hours Community Health Navigator, you’ll be part of our valued team based at St Martins Hospital, Bath, BA2 5RP. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About The Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.