Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.
This is a fantastic role of Customer Service Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.
Working within a small team and reporting to a Team Manager, your duties as a Customer Service Administrator will include:
Salary details & package
£12.21 per hour
Full -Time Hours - various working patterns available
Business opening hours are; Mon – Fri 8am to 6pm, Sat 9am-4pm.
Free onsite parking
28 days annual leave (inclusive of bank holidays)
The Role – Customer Service Administrator
As a Customer Service Administrator, you will be responsible for….
Providing an answering service to a varied range of clients in multiple sectors
Taking accurate details for call backs
Booking appointments for customers
Typing accurate information
Using Live Chat
Updating social media
A variety of ad-hoc Admin tasks
To be successful in this role for Customer Service Administrator you must have:
Good interpersonal and communications skills
Excellent telephone manner
Excellent customer service skills
Ability to deliver tasks to tight deadlines.
Ability to complete admin tasks accurately and follow instructions.
Confidence and ability to establish effective working relationships both internally and externally.
Ability to work on own initiative.
Ability to multitask in a fast-paced high-volume environment
Ability to work in a pressurised environment.
Do you feel you match the criteria? Contact us today!
Please apply today with a current CV, or call the office for a chat about your suitability on (phone number removed)