Incident Manager (Active DV Clearance Required) – Contract
Inside IR35 (Up to £600 P/D)
X3 Days per week in London minimum
Contract duration: Until 30/09/2026
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
* Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
* Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
* Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
* Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
* Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
* Identify trends and recurring issues, contributing to problem management and service improvement initiatives
* Support crisis situations, ensuring alignment with business continuity and resilience plans
Essential Skills & Experience
* Active DV clearance (mandatory)
* Proven experience managing incidents in complex, secure, and/or mission-critical environments
* Strong background in ITSM leadership, including incident and problem management
* Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
* Excellent stakeholder management and communication skills, including engagement at senior levels
* Strong analytical and problem-solving capability, with a structured and decisive approach
* Experience leading, mentoring, and developing operational teams
* ITIL 4 Managing Professional certification (or equivalent experience)
Desirable Experience
* Experience in crisis management and business continuity
* Background working within a large, complex, and global organisation
Interested?! Please send your up-to-date CV to Olivia Yafai at Harvey Nash for review