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About the Role:
We are looking for a Field Service Engineer to be based at our Brownhills depot, covering Coventry and the South of Birmingham.
The role focuses on delivering first-class service to internal and external customers, actively seeking revenue opportunities, and discussing these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance to customers.
* Seek additional service revenue opportunities and promote aftermarket solutions.
* Follow quotations and time guides, and communicate any additional work required to management.
* Ensure software updates are installed as released.
* Complete tablet inputs, electronic reports, and timesheets in real-time with detailed work descriptions.
* Order parts as needed and return parts in a clean condition upon job completion.
* Work overtime and respond to call-out requests as required.
* Attend relevant product or system training courses.
Requirements
Knowledge, Skills, and Experience:
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (NVQ 3/C&G).
* Relevant experience in repairing and maintaining heavy construction plant, with proven technical competence in diesel engines, transmissions, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills, with an understanding of hydraulics, electrics, and EATS.
* Effective communication skills with colleagues, management, and customers.
* Cost-conscious mindset to maximize profitability.
* Strong problem-solving and diagnostic skills.
* Proficiency with computer systems and Outlook.
* High attention to detail and conscientiousness.
* Reliability, honesty, and trustworthiness.
* Ability to understand technical literature and systems.
Desirable:
* Experience with welding and fabrication.
Benefits
In addition to a competitive salary, benefits include:
* 5% Employer Pension contribution
* 25 days annual leave plus bank holidays
* Cycle to Work Scheme
* Life Assurance (4x salary)
* Yulife wellbeing app with discounts and vouchers
* Health and mental health support, including counselling and coaching
* Free Will writing service
* EAP with 24/7 doctor access
* Healthshield Cashplan
* Family-friendly policies
* Company events
Additional Information:
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
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