Job Description
Salesforce Business Analyst (Knutsford, UK)
Hybrid: 2-3 days a week work from office
Get The Future You Want!
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
We are seeking a skilled Salesforce Business Analyst to join our Onboarding Migration Team, supporting the migration of customer data across platforms. This role is critical in ensuring smooth onboarding processes and successful delivery of migration projects. You will work closely with cross-functional teams to elicit requirements, manage stakeholders, and document both current and future state workflows.
Key Responsibilities
* Lead and facilitate workshops to gather and validate business requirements
* Engage with stakeholders to understand business needs and priorities
* Document As-Is and To-Be process flows
* Manage and prioritize change requests and requirements
* Define and maintain project scope documentation
* Use Jira to track and manage requirements and tasks
* Support change management activities related to onboarding and migration
* Collaborate with technical teams to ensure alignment between business and technical requirements
Your Profile
Mandatory Skills & Experience
* Proven experience as a Business Analyst in complex environments
* Strong skills in requirements elicitation, stakeholder management, and workshop facilitation
* Proficiency in Jira for tracking and managing requirements
* Experience in documenting project scope, process flows, and change requests
* Understanding of change management principles
Desirable Skills
* Experience in API requirements and design
* Background in Salesforce (including workflows and platform knowledge)
* Prior involvement in technical migrations of customer data across platforms
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than fifty countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com