Quality Assurance Specialist
Swindon – Hybrid
We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Are you passionate about quality, compliance, good customer outcomes and continuous improvement? Do you thrive on reviewing digging into information and data, spotting trends, and turning insights into action? If so, we're looking for someone like you to join our team as a Quality Assurance Specialist.
In this pivotal role, you'll ensure our interactions across various teams serving our regulated customers meet the highest standards – not just ticking the boxes but delivering meaningful outcomes for our customers and stakeholders, whilst supporting Colleagues to continually improve their knowledge and skills. You'll play the lead role in testing, analysis, and continuous improvement; while collaborating across teams to ensure we're always raising the bar.
Some of your key responsibilities will include:
* Designing and delivering robust QA testing strategies to ensure our customer interactions and outcomes are compliant, effective, and customer focused.
* Executing manual and automated tests to assess functionality, service, and outcomes.
* Analysing quality metrics and performance data to spot patterns, identify root causes, and recommend improvements.
* Collaborating with teams across the business – including product, sales, compliance, and risk – to understand needs and shape solutions.
* Creating and maintaining clear, concise documentation that supports accountability, traceability, and continuous learning in line with the Training & Competency Framework.
* Presenting QA findings to senior stakeholders, contributing directly to business-wide improvement initiatives.
What we're looking for
You're someone who loves to support, challenge, and improve. You combine technical know-how with strong communication skills, and you're great at simplifying complexity and bringing people with you on the journey.
You must also be able to demonstrate:
* Proven experience of designing, executing, and monitoring Training & Competency Frameworks in a regulated environment
* Ability to navigate the UK regulatory landscape, with proven experience in regulated Credit Collections handling processes in line with the standards and principles required (PRIN / CONC / DISP)
* Understanding and ability to apply the necessary Lines of Defence and Operational Controls in a practical, real-world way.
* Execute quality assurance checks, uncover root causes, and lead improvement actions with confidence and clarity.
* Use data and insight to inform decisions and drive performance.
* Communicate clearly – both in writing and in person – with stakeholders at all levels.
The package
We offer a basic starting salary of up to £50,000, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus