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Director of Customer Services - Housing, Luton, Bedfordshire
Client:
New Street Consulting Group (NSCG)
Location:
Luton, Bedfordshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality, cohesive housing, neighbourhoods, and resident management services. The role will have strategic responsibility for services including customer contact, complaints, housing management, estates, income, homeownership, financial wellbeing, and resident involvement.
Phoenix was the first resident-led housing association in London and was awarded the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its commitment to delivering high-quality homes and services, and strong resident involvement in decision-making. The Director of Customer Services will oversee continuous improvement initiatives, leveraging new technologies and resident feedback to enhance service delivery.
They are seeking an authentic, approachable, and collaborative leader with experience managing a sizeable team (approximately 120 staff), who can introduce new ideas, focus, and energy.
This is an exciting opportunity to join a truly resident-led and community-focused housing association with a proven track record of high-quality service delivery.
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