Our client, based in Letchworth, is currently recruiting for an Income Recovery Officer on a permanent basis.
The position is due to start on the 6th October on a full-time basis and the salary is £39,455.32 which includes a £1240 car allowance.
The ideal candidate will have income recovery experience, have previously attended court, and must have a driving license and access to their own vehicle.
Duties will include (but are not limited to):
1. Managing a caseload of 1200 accounts, including around 500 arrears
2. Reviewing and prioritising all accounts and taking prompt, appropriate and affective action in line with policies and procedures to prevent debt accruing and recover current arrears owed to us
3. Forging appropriate relationships with residents to encourage and support rent payment
4. Reviewing and managing credit balances on former and current accounts
5. Reviewing and recovering debt on former accounts in line with procedure and to meet targets
6. Instigating legal action to recover debt within delegated authority including preparation of legal Notices, court applications and preparing evidence
7. Promptly seeking authority to obtain warrants and attendance at evictions
8. Forging excellent relationships with external agencies such as solicitors, Local Authority Housing Benefits Departments, Citizens Advice and the DWP
9. Attending court to present cases and defend breaches of tenancy cases to achieve the best outcome
10. Acting as duty officer on a regular rota basis, providing advice and assistance to residents on all income and tenancy matters, including anti-social behaviour
Experience required:
11. Relevant experience of income management and arrears recovery, including taking possession action
12. Experience of working in a customer facing environment and the ability to deal with challenging customers
13. The use of any IT packages
Skills, knowledge and expertise required:
14. Good knowledge of current welfare benefits
15. Excellent communication skills
16. Good organisation and time management
17. Ability to negotiate in seeking optimal outcomes
18. Personable and flexible approach with a service first outlook
19. Innovative and able to put ideas into practice
Rewards and Benefits:
20. 2 days working from home after a successful onboarding period
21. Car allowance
Working hours:
22. 37.5 hours per week
23. Monday – Friday, 8:30am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
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