Here's what we need:
The Client Leadership team is passionate about integration. They are pivotal in bringing together and shaping all digital elements of the customer journey. This extends to Strategy, Advertising, Paid Media, SEO, Content, UX, and Design. As a member of the Client Leadership team, you will champion the integration of these service lines under RocketMill’s planning framework, Total Performance.
As a senior member of the Client Leadership team reporting to a Client Partner, you will act as both the voice of the customer and the voice of the agency. You will place our clients at the heart of the agency whilst owning several client campaigns.
To succeed in this role, you will have a well-rounded digital marketing skillset with a thorough understanding of all channels. Your motivation is to build and maintain momentum around our commitment to clients.
This role involves briefings, developing digital strategies, communication, reporting, and product development. You need to be highly organized, respectful, an excellent communicator, and capable of nurturing client relationships as a trusted advisor.
You will be responsible for a set of our largest campaigns, with the aim of retaining and growing them over the medium to long term.
Key Responsibilities
* Grow and maintain account portfolio
* Guarantee the standard of our delivery to clients
* Identify opportunities for deeper engagement with clients
* Grow client relationships
* Align the agency scope with client business objectives
* Establish an integrated roadmap of activity
* Effectively communicate the value of RocketMill's contribution
* Track and report on client health
* Participate in inter-agency collaboration
* Own end-to-end briefing process with internal, agency, and in-house teams
* Define communication and delivery cadence
* Line manage junior team members
* Train team in Account Management best practices
* Collaborate with other ADs for consistency and cohesion
* Track portfolio profitability and create account action plans
* Ensure alignment of MI platforms
* Identify upsell opportunities
* Work with Client Partner on account development plans
* Contribute to marketing collateral
Essential Skills
* Previous agency experience
* Well-rounded digital marketing skills, including paid media & SEO
* Proven track record of managing and growing accounts
* First-class account management skills
* Excellent communicator with authority
* Ability to multitask in a fast-paced environment
* Positive attitude that energizes the team
Desirable Skills
* Experience with new business proposals and pitches
* Expert knowledge of marketing platforms
* Experience managing junior team members
* Experience working in inter-agency teams
The Interview Process
* Mood music – initial call or coffee
* Getting serious – first interview and competency test
* The finale – interview with a senior team member
* The job’s yours!
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