We are delighted to be working alongside our global client who are looking for a Customer Service Executive to join their team in Peterhead on a full-time permanent basis. Part time hours may be considered for the right candidate. You’ll be working alongside our other customer service representatives in the Peterhead office and our remote team of customer service team members in the Philippines, reporting to our Customer Experience Manager. Responsibilities: Answering all incoming calls to the business and either resolving the caller’s query or directing them to the relevant department. Accurately processing orders received via telephone, email or our website. Monitoring back orders – running back order reports and keeping customers updated. Tracking customer orders via online portals or contacting transport companies. Investigating order errors (shortages, damages, price issues) and raising credit requests. Answering customer queries on stock items, including availability, dimensions, barcodes and more. Setting up new customers on our database and providing them with a log in to the website so that they can place orders. Essential Skills and experience: Experience handling inbound calls in an office environment Customer service and order processing experience preferred Proficient in Microsoft Outlook, Word, and Excel Confident, professional phone manner as the first point of contact Strong written communication, organisation, and attention to detail Empathetic and solution-focused when resolving customer issues Team player, flexible and willing to support busy areas and other teams. If you have the desired skills and experience, please submit your application today.