Job Title: Customer Account Advisor
Join to apply for the Customer Account Advisor role at Trinity Estates.
Location: Watford, Hertfordshire
Working Hours: 09:00 - 17:15, Monday - Friday
Salary: Competitive
About Trinity Estates
Trinity Estates is one of the largest residential property management companies in England and Wales, working with leading house builders nationwide. Our property professionals are home-based, supported by a team in our Hertfordshire head office, including Surveyors, Accountants, Legal professionals, and a customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits
* 24 days annual leave
* Shopping and service discounts via Perkbox
* Employee Assistance Programme
* Hybrid and flexible working options
* Support for personal development
* Career growth opportunities
* Recognition incentives
* Cycle to Work scheme
* Employee Referral Scheme
Job Description
The Customer Accounts Advisor handles collections, credit control, and maintains sales ledger accounts for a portfolio. Responsibilities include:
1. Managing collections, credit control, and queries for a high volume of accounts, mainly private-residential customers.
2. Reporting on aged debt and highlighting major issues to management and the property team.
3. Resolving disputes and account queries in coordination with internal teams.
4. Communicating with debtors via phone and email to chase payments and address issues.
5. Generating reminder letters, statements, and coordinating with external solicitors.
6. Arranging and monitoring payment plans for accounts in arrears.
Qualifications and Skills
* Experience in credit control and customer service.
* Interest or knowledge in property management (service charge/rent).
* Excellent written and spoken communication skills.
* Proficiency in Word & Excel.
* Resilient, target-driven, organized, and a team player.
Application Requirements
Applicants must be eligible to work and live in the UK. Evidence of eligibility will be required.
For more opportunities, visit Trinity Estates online.
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