Benefits
* A competitive hourly rate of pay – paid monthly
* Access to Company Pension Scheme after qualifying period
* Health and Wellbeing Plans
* Wagestream - financial flexibility and instant access to earned and authorised wages
* Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
* Employee Assistance Program
* Refer a Friend Scheme
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our Merseyrail team, working with our prestigious client. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to succeed.
Location: Base of Liverpool Central station but could be deployed to another station in the city centre including Moorfields
Pay: £12.49 per hour
Hours: Shifts will cover across 7 days a week, including 11am-8pm, 10am-6pm, or 11am-6pm
Your core responsibilities include but are not limited to:
* Providing guidance, information, and directing customers as a first point of contact
* Delivering excellent customer service and knowledge
* Assisting passengers with prams/luggage as required
* Managing safety and security processes and procedures
* Monitoring and controlling crowds
* Ensuring safe entry and exit of passengers
* Managing conflicts and resolving problems
* Working collaboratively as part of a team
Candidate profile
* Reliable, punctual, flexible, and well-presented
* Friendly, approachable, and professional
* Enthusiastic and motivated to excel
* Experience in customer service or customer care is preferred
* Ability to interact positively with clients and customers
Additional requirements
Successful candidates will need to provide original documentation for screening and vetting, including options such as passport, driving licence, recent utility bill, HMRC letter, bank statement, payslip, birth certificate, or valid share code.
About us
Join a growing, market-leading support services company working with top UK brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Carlisle employs over 5,000 staff delivering a range of services across the UK’s most prominent sites and infrastructure.
Apply today to start an exciting career with opportunities for recognition and progression to help you reach your full potential.
Equality, Diversity, and Inclusion
We are committed to promoting equality, diversity, and inclusion in all employment aspects. People will be judged solely on merit and ability.
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