Job Title
Coach Growth & Partnerships Manager
Company Description
VC-backed fitness creator platform and official partner to HYROX, PureGym, and The Gym Group
Location
London, UK
Salary
Not Disclosed
Job Description
This hybrid role sits at the intersection of customer growth, partnerships, and lifecycle strategy. You will own the growth engine for a portfolio of scaling coaching businesses while operationalizing strategic partnerships with major gym chains. It is a commercially-driven position focused on driving retention, expansion, and platform adoption within the fitness creator economy.
Why this role is remarkable
* Join a VC-backed startup at a genuine inflection point, working with industry leaders like HYROX, PureGym, and The Gym Group to define how fitness businesses scale.
* This is a high-autonomy role that rejects traditional CS structures in favor of building a commercial growth engine where your decisions immediately impact the bottom line.
* Enjoy a vibrant Soho office culture with unlimited holiday, hybrid flexibility, and the chance to shape a newly evolved function from the ground up.
What You Will Do
* Own the Scale Pod, running strategic growth conversations with coaches to drive platform adoption, annual plan conversions, and business maturity.
* Operationalize and grow strategic partnerships post-signup by running activation sessions, webinars, and in-person workshops at gyms and partner sites.
* Utilize data from Mixpanel and Intercom to monitor health signals, proactively intervene with churn risks, and identify expansion opportunities for premium tiers.
The Ideal Candidate
* Possesses 2-5 years of experience in Customer Success, Growth, or Partnerships at a SaaS or platform company, with a proven track record of owning NRR and churn metrics.
* Demonstrates a hands‑on, commercial mindset with the ability to build scalable playbooks and processes from scratch in a fast‑paced startup environment.
* Boasts excellent communication skills for high‑stakes account management and the ability to run energetic in-person activations for major fitness brands.
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